Cancel/Change Order

Effective Date: August 18, 2026

At Ilsabe, we understand that customers may occasionally need to cancel an order, correct shipping information, or request a change shortly after placing a purchase. This Cancel / Change Order Policy explains when an order can be cancelled or modified and what happens once an order has entered processing or been shipped.

Our goal is to process orders efficiently while giving customers a reasonable opportunity to contact us when a change is needed.

Store: Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

1. Order Cancellation Overview

Customers should contact Ilsabe as soon as possible if they wish to cancel an order.

Because our standard handling time is 1 business day, orders may enter fulfillment shortly after they are placed. We therefore cannot guarantee that every cancellation request will be received before processing begins.

The earlier you contact us, the greater the possibility that we can accommodate your request.

2. How to Request a Cancellation

To request an order cancellation, contact us by email:

support@ilsabe.com

Please include:

• Order number.
• Name associated with the order.
• Email address used during checkout.
• Date the order was placed.
• Reason for cancellation, if applicable.

Example subject line:

Order Cancellation Request – Order #[Order Number]

Providing complete order information helps us locate your purchase and determine whether cancellation is still possible.

3. Cancellation Before Processing

If your order has not yet entered the fulfillment process, we will make reasonable efforts to cancel it when requested.

When a cancellation is successfully approved before shipment, the order will not be sent to the carrier.

If payment has already been captured, an eligible refund will be issued to the original payment method.

Cancellation is not considered complete until Ilsabe confirms the cancellation.

4. Changes to an Order

Customers may contact us to request changes to an order before it has been shipped.

Depending on the status of the order, requested changes may include:

• Shipping address correction.
• Recipient name correction.
• Product quantity adjustment.
• Product replacement.
• Removing an item.
• Other reasonable order modifications.

However, not every requested change can be accommodated.

Orders may move into fulfillment quickly, particularly because our standard handling time is 1 business day.

5. Changing a Shipping Address

If you discover that your shipping address is incorrect, contact us immediately at:

support@ilsabe.com

Include both the original address information and the corrected address.

We will make reasonable efforts to update the shipping address before the order is processed or shipped.

Once the package has been transferred to USPS, UPS, or FedEx, Ilsabe may no longer be able to change the destination directly.

Customers are responsible for providing accurate shipping information at checkout.

An incorrect address may cause delivery delays, failed delivery, additional carrier handling, or the return of the package to the sender.

6. Product or Quantity Changes

If you want to change the product, quantity, color, style, or other order details, contact us as soon as possible.

A requested change may be possible if the order has not yet entered a stage where modification is no longer practical.

If the requested product is unavailable, we may contact you to discuss available alternatives.

If a change results in a different order total, the applicable payment adjustment may need to be processed before the modification can be completed.

7. Orders Already in Processing

Once an order enters the fulfillment process, we cannot guarantee that changes or cancellations will be possible.

Our fulfillment process may include:

1. Order verification.
2. Inventory confirmation.
3. Product preparation.
4. Packaging.
5. Shipping label creation.
6. Carrier handoff.

Once one or more of these steps has occurred, modifying the order may no longer be technically or operationally possible.

If the requested change cannot be completed, the original order may continue to shipment.

8. Orders That Have Already Shipped

Once an order has been handed to a shipping carrier, cancellation or modification is generally no longer available through our fulfillment system.

Our standard shipping service uses:

• USPS
• UPS
• FedEx

If you no longer want the product after shipment, you may need to receive the order and then request a return in accordance with our Return & Refund Policy.

Eligible returns are generally accepted within 60 calendar days from delivery.

9. Returns After Shipment

If an order cannot be cancelled because it has already shipped or been delivered, the customer may be able to use our standard return process.

Our current return terms include:

Products must satisfy the applicable return eligibility requirements.

Customers should contact support@ilsabe.com before sending a product back so that the appropriate return instructions can be provided.

10. Refunds for Cancelled Orders

If a cancellation is approved and payment has already been processed, the applicable refund will generally be issued to the original payment method.

After Ilsabe processes a refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

11. Cancellation After Payment Authorization

An order may undergo payment authorization or verification shortly after submission.

A payment authorization does not necessarily mean the order has been fully processed or shipped.

If a cancellation is successfully completed before fulfillment, any applicable payment reversal or refund will be handled according to the payment method and transaction status.

Customers should not assume that an order has been cancelled merely because a cancellation request has been emailed.

A cancellation is effective only after confirmation from Ilsabe.

12. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately at support@ilsabe.com.

Please provide the order numbers associated with the duplicate purchases.

If the duplicate order has not entered fulfillment, we will make reasonable efforts to cancel it.

If one or more duplicate orders have already shipped, the applicable return procedure may need to be followed after delivery.

13. Incorrect Product Selection

If you selected the wrong Sling Bag, Travel Bag, Backpack, quantity, or other product during checkout, contact us as soon as possible.

If the order has not entered fulfillment, we will try to make the requested adjustment.

If the order has already been processed or shipped, modification may no longer be possible. In that case, the customer may need to use the applicable return procedure.

14. Orders with Promotional Pricing

If an order is changed or partially cancelled, promotional pricing, discounts, or other special offers may be recalculated where applicable.

Changing the quantity or products in an order may affect whether the original promotion remains available.

Any applicable adjustment will be determined based on the terms of the promotion and the revised order.

15. Shipping Charges and Order Changes

Our standard shipping charge is a $6.99 flat rate.

If an order is modified before shipment, the applicable shipping charge may remain unchanged unless the modification materially changes the shipping requirements.

If a replacement shipment or reshipment is required because of circumstances outside the original order, any applicable shipping costs will be communicated before the new shipment is arranged when such charges apply.

16. Failed Cancellation Requests

If you send a cancellation request but do not receive confirmation before the order ships, do not assume that the cancellation was successful.

Please contact us again if necessary.

The order may continue through fulfillment if the cancellation request was received after processing had already begun.

Once the order has shipped, the customer may need to follow the return process instead.

17. Carrier-Related Changes

After a package has been transferred to the carrier, delivery-related changes may be subject to the carrier's available services and procedures.

Customers may be able to request certain delivery options directly through the carrier, depending on the shipment and destination.

Ilsabe cannot guarantee that a carrier will be able to:

• Change the delivery address.
• Hold the package.
• Reroute the shipment.
• Change the delivery date.
• Stop delivery.

Such requests are controlled by the carrier after shipment.

18. Customer Responsibility

Customers are responsible for reviewing their order carefully before completing checkout.

Please verify:

• Product selection.
• Quantity.
• Shipping address.
• Billing information.
• Contact information.
• Payment method.
• Order total.

Providing accurate information helps reduce fulfillment errors and delivery problems.

If you notice an error after placing your order, contact us immediately rather than waiting for the order to enter shipment.

19. Contacting Customer Support

For all cancellation or order-change requests, contact:

Ilsabe
Email: support@ilsabe.com
Website: https://ilsabe.com/
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When contacting us, please include your order number and clearly explain what you want to change or cancel.

Our support team will review the current status of your order and advise whether the requested action can still be completed.

20. Important Cancellation Summary

For convenience, the main terms are summarized below:

21. Policy Updates

Ilsabe may update this Cancel / Change Order Policy from time to time to reflect changes in our fulfillment procedures, services, operational practices, or applicable requirements.

Any revised version will display an updated Effective Date.

Customers are encouraged to review this policy periodically for the most current information.

22. Contact Us

If you have questions about cancelling an order, changing an order, correcting a shipping address, or requesting assistance with an order that has already shipped, please contact us.

Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We recommend contacting us as early as possible because orders may move into processing quickly.