Shipping Policy

Effective Date: August 18, 2026

At Ilsabe, we are committed to providing a reliable, transparent, and convenient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from https://ilsabe.com/.

Ilsabe specializes in practical and stylish bags, including Sling Bags, Travel Bags, and Backpacks. We understand that customers want clear information about when their orders will be processed, how much shipping will cost, which carriers may deliver their packages, and how to track an order after it leaves our facility.

Please review the information below before placing an order. By completing a purchase through our website, you acknowledge and agree to the shipping terms described in this policy.

1. Shipping Overview

We aim to process orders efficiently while maintaining appropriate quality checks and accurate order fulfillment.

Our standard shipping schedule is:

The delivery estimates above are provided for standard orders and represent typical business-day processing and transportation times. Delivery times are estimates rather than guaranteed delivery dates because carrier schedules, weather, transportation conditions, holidays, and other circumstances may affect the final delivery date.

2. Shipping Cost

Ilsabe currently offers a simple flat-rate shipping option for eligible orders.

The $6.99 flat-rate shipping fee is applied to qualifying orders during checkout.

Any applicable shipping charge will be displayed before the customer completes payment. Customers should review the order summary carefully to confirm the shipping method and total shipping cost.

Unless otherwise stated on a specific product or promotional offer, the standard shipping charge applies regardless of whether the order contains a Sling Bag, Travel Bag, Backpack, or a combination of eligible products.

We do not intentionally add undisclosed shipping charges after an order has been placed. If an unusual shipping circumstance requires additional information or action, our customer support team will contact the customer using the information provided with the order.

3. Order Cut-Off Time

Our standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed before 5:00 PM EST on a business day will generally enter our processing queue that business day or the next available processing cycle.

Orders placed after 5:00 PM EST are generally treated as being received on the next business day for processing purposes.

For example:

Business days are Monday through Friday, excluding applicable holidays and days when fulfillment operations are unavailable.

The cut-off time is used to establish an order's processing schedule. It does not represent a guaranteed shipment or delivery time.

4. Handling and Processing Time

Our standard handling time is 1 business day.

After an order is successfully submitted and payment has been confirmed, our fulfillment process includes reviewing the order details, confirming product availability, preparing the items for shipment, packaging the order, and transferring the package to the selected shipping carrier.

Most orders are prepared for shipment within one business day. However, processing may occasionally take longer because of unusually high order volumes, inventory verification, payment verification, severe weather, public holidays, or other operational circumstances.

If an unexpected delay materially affects an order, we will make reasonable efforts to provide the customer with relevant information.

5. Transit and Delivery Time

After an order has been processed and handed to the carrier, the standard estimated transit period is 2–6 business days.

Combining our standard handling time with the estimated carrier transit period gives an overall estimated delivery window of approximately 3–7 business days.

Transit time begins after the package has been processed and accepted by the shipping carrier. Carrier tracking information may initially show that a shipping label has been created before the carrier records the first physical scan.

Delivery estimates may vary depending on the destination, carrier network, local delivery conditions, weather, peak shipping periods, and other factors outside Ilsabe's direct control.

6. Delivery Services & Tracking

Ilsabe uses established shipping carriers to provide reliable delivery services. Depending on the destination, shipment characteristics, and fulfillment requirements, orders may be delivered through:

• USPS
• UPS
• FedEx

The carrier selected for an individual order may vary. Customers do not necessarily select the carrier at checkout unless a specific carrier option is expressly offered.

Once an order has been shipped, tracking information may be provided to the customer through the contact information associated with the order.

Tracking information may take some time to become active after a package is handed to the carrier. In some cases, the carrier may not display movement immediately because the first tracking scan can occur at a later processing facility.

Customers can use the tracking number supplied with their shipment to monitor the package's progress, including available shipment scans, transportation updates, and delivery information.

7. How to Track Your Order

When tracking information is available, customers should use the tracking number provided for their shipment.

The tracking information may display statuses such as:

Tracking events are generated by the carrier and may not update continuously. A package can continue moving even when there has been no new tracking scan for a period of time.

If tracking information appears delayed, customers should allow reasonable time for the carrier system to update before contacting support.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

• Full recipient name
• Street address
• Apartment, suite, or unit number, when applicable
• City
• State or province
• ZIP or postal code
• Country, where applicable
• Valid contact information

Incorrect, incomplete, or outdated address information can result in delivery delays, returned packages, or additional carrier handling.

If you notice an address error immediately after placing an order, contact our customer support team as soon as possible at support@ilsabe.com.

Because orders may enter fulfillment quickly, we cannot guarantee that an address change will be possible after an order has entered processing or been shipped.

9. Delivery Attempts

Delivery procedures are determined by the carrier handling the shipment.

Depending on the carrier and destination, a delivery may be left at the customer's address, placed in an appropriate secure location, delivered according to local carrier procedures, or subject to additional delivery attempts.

Customers should monitor tracking information and make appropriate arrangements to receive their packages when necessary.

If the carrier indicates that a package is available for pickup, requires an action from the recipient, or has encountered a delivery issue, customers should follow the instructions provided by the carrier.

Ilsabe cannot control the exact delivery route, delivery time, or actions taken by the carrier after a package has entered the carrier network.

10. Delayed Shipments

Although most orders are delivered within the estimated 3–7 business-day timeframe, delays can occasionally occur.

Possible causes include:

• Severe weather
• Natural disasters
• Carrier network congestion
• Transportation disruptions
• Peak holiday shipping periods
• Incorrect or incomplete delivery information
• Address-related issues
• Local delivery restrictions
• Carrier operational delays
• Unexpected logistics events

The stated delivery timeframe is an estimate and does not constitute a guaranteed delivery date.

If a shipment appears significantly delayed, customers should first review the latest tracking information. If additional assistance is needed, please contact us at support@ilsabe.com with your order number and relevant tracking information.

We will review the available shipment information and provide reasonable assistance.

11. Lost, Missing, or Marked-as-Delivered Packages

If tracking information states that an order has been delivered but you cannot locate the package, please first check the delivery area around your property and other locations where the carrier may have placed the package.

You may also wish to check with:

• Household members
• Building reception or management
• Neighbors
• Mailrooms or package rooms
• Other designated delivery areas

Because the carrier controls the final delivery process, the carrier's tracking record is an important reference when investigating a missing package.

If you still cannot locate your shipment, contact support@ilsabe.com with your order number and tracking information. We will review the situation and determine what assistance may be available.

For packages confirmed as delivered by the carrier, investigation or claims procedures may depend on the carrier's policies and available shipment information.

12. Incorrect or Damaged Shipments

Customers should inspect their order after delivery.

If an item arrives damaged, incorrect, or materially different from what was ordered, please contact our customer service team as soon as reasonably possible.

Please include:

1. Your order number.
2. A description of the issue.
3. Photographs of the product and packaging when appropriate.
4. Any relevant carrier or tracking information.

Providing clear information helps us review the issue efficiently and determine the appropriate resolution.

Do not discard damaged packaging before the issue has been reviewed if the packaging may be relevant to a carrier claim.

13. Shipping Restrictions and Unsuccessful Deliveries

Certain destinations may be subject to carrier restrictions, service limitations, address limitations, or other delivery requirements.

If a carrier cannot complete delivery because an address is invalid, incomplete, inaccessible, or otherwise unsuitable for delivery, the package may be delayed or returned according to the carrier's procedures.

Customers are responsible for entering accurate delivery information and responding to carrier requests related to their shipment.

If a package is returned to Ilsabe because of incorrect address information, refusal of delivery, failure to collect a package, or another customer-related delivery issue, additional arrangements may be necessary before the order can be shipped again.

Any applicable additional shipping cost will be communicated to the customer before reshipment when such cost applies.

14. Holidays and Non-Business Days

Orders are processed Monday through Friday in accordance with our standard handling schedule.

Weekends and applicable holidays are not counted as regular processing business days.

Carrier operations may also be reduced or unavailable on certain holidays. As a result, orders placed immediately before, during, or around holiday periods may require additional time to reach the customer.

The following table illustrates how non-business days affect standard processing:

Customers should consider these factors when estimating delivery around major holidays or periods of unusually high shipping volume.

15. Order Changes and Shipping Information

If you need to correct an order or shipping address, contact us as soon as possible.

Email: support@ilsabe.com

Please include your order number and clearly explain the requested change.

We will make reasonable efforts to accommodate changes before an order has been processed or shipped. However, once an order has entered fulfillment or been transferred to a carrier, changes may no longer be possible.

If the package has already shipped, customers may need to work directly with the carrier regarding available delivery options.

16. Shipping Communication

Ilsabe may use the contact information supplied during checkout to provide important order-related communications, including information concerning order confirmation, fulfillment, shipment status, tracking information, or delivery issues.

Customers should make sure that their email address is entered correctly and that they can receive messages relating to their purchase.

If you believe you should have received shipment information but cannot locate it, please check your spam, junk, promotions, or other filtered folders before contacting customer support.

17. Customer Support

Our customer support team is available to assist with questions concerning orders, shipping status, tracking information, delivery issues, and other purchase-related matters.

Store: Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When contacting us about a shipment, please provide your order number whenever possible. Including the tracking number and a concise description of the issue can also help us investigate your request more efficiently.

Messages received outside support hours will be reviewed during the next available support period.

18. Estimated Delivery Summary

For convenience, our standard shipping timeline is summarized below:

These estimates are intended to provide customers with a reasonable expectation of the standard shipping process. Actual delivery time may vary depending on circumstances affecting fulfillment or carrier transportation.

19. Changes to This Shipping Policy

Ilsabe may update this Shipping Policy when necessary to reflect changes in our shipping services, fulfillment procedures, carrier arrangements, operational practices, or applicable requirements.

When this policy is updated, the revised Effective Date will be displayed at the beginning of the policy.

Customers are encouraged to review this page periodically for the most current shipping information.

20. Contact Us

If you have questions about our shipping procedures, delivery estimates, shipping charges, tracking information, or a specific order, please contact us.

Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We are committed to providing clear shipping information and reasonable assistance throughout the order fulfillment and delivery process.