Privacy Policy

Effective Date: August 18, 2026

At Ilsabe, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how Ilsabe may collect, use, disclose, retain, and protect information when you visit https://ilsabe.com/, place an order, contact our customer support team, or otherwise interact with our website and services.

Ilsabe sells Sling Bags, Travel Bags, and Backpacks. This policy applies to information collected through our website and through communications associated with your purchases and customer service requests.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Ilsabe

Store: Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For questions regarding this Privacy Policy or the handling of your personal information, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with Ilsabe, we may collect different categories of information.

Information You Provide Directly

When you place an order, contact us, or interact with our website, you may provide information such as:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Order details.
• Product selections.
• Customer service communications.
• Information you provide when requesting a return or refund.
• Other information you voluntarily submit.

We collect only the information reasonably necessary for the relevant business purpose.

3. Payment Information

When you make a purchase, payment information is processed through the applicable payment processing service used at checkout.

Depending on the payment method, this may include payment-related information such as transaction details or payment authorization information.

Ilsabe does not need to retain complete payment card details in order to process ordinary orders. Payment information may be handled directly by third-party payment processors according to their own security practices and privacy policies.

We may retain limited transaction information, such as:

• Order amount.
• Transaction status.
• Payment method type.
• Transaction reference.
• Order date.
• Refund information.

This information helps us process orders, provide customer support, manage refunds, and maintain transaction records.

4. Information Collected Automatically

When you visit the Ilsabe website, certain technical information may be collected automatically by our website, hosting providers, analytics services, security tools, or other technology providers.

This information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• General location information derived from technical data.
• Pages visited.
• Website interaction information.
• Referring website.
• Date and time of visits.
• Technical diagnostics.
• Other information necessary to operate and secure the website.

This information is generally used to maintain website functionality, understand website usage, improve services, and identify potential security problems.

5. Cookies and Similar Technologies

Ilsabe may use cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies may be used for purposes such as:

• Maintaining website functionality.
• Remembering shopping-related information.
• Understanding website usage.
• Improving website performance.
• Supporting security.
• Measuring the effectiveness of website features.
• Providing relevant website experiences.

Some cookies may be placed by third-party service providers that support website functionality, analytics, payment processing, or other services.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.

For more information about cookies, please review our Cookie Policy.

6. How We Use Personal Information

Ilsabe may use collected information for legitimate business and operational purposes, including:

Order Processing

We use information to:

• Process purchases.
• Confirm orders.
• Prepare shipments.
• Deliver products.
• Provide tracking information.
• Process returns and refunds.
• Respond to order-related questions.

Customer Support

We may use information to:

• Respond to inquiries.
• Investigate delivery issues.
• Assist with returns.
• Handle refund requests.
• Resolve product concerns.
• Communicate about existing orders.

Website Operations

Information may be used to:

• Maintain website functionality.
• Diagnose technical problems.
• Improve website performance.
• Protect website security.
• Prevent fraudulent or abusive activity.
• Analyze general website usage.

Business Administration

We may also use information for:

• Accounting.
• Transaction records.
• Internal reporting.
• Legal compliance.
• Fraud prevention.
• Dispute resolution.
• Enforcement of our policies.

7. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, Ilsabe may process information based on one or more of the following grounds:

• Performance of a contract, such as fulfilling an order.
• Compliance with legal obligations.
• Legitimate business interests, such as maintaining website security and preventing fraud.
• Consent, where consent is required.
• Other lawful grounds permitted by applicable law.

The applicable legal basis may depend on the type of information and the purpose for which it is processed.

8. Sharing Personal Information

Ilsabe does not sell personal information as a business practice.

We may share information with service providers and other parties when reasonably necessary to operate our business and provide services to customers.

These parties may include:

• Payment processors.
• Shipping carriers.
• Fulfillment providers.
• Website hosting providers.
• Technology providers.
• Analytics providers.
• Customer support services.
• Fraud prevention and security providers.
• Professional advisers.
• Government authorities where legally required.

For example, when you place an order, relevant shipping information may need to be provided to a carrier such as USPS, UPS, or FedEx so that your order can be delivered.

Service providers generally receive only the information reasonably necessary to perform the services for which they have been engaged.

9. Shipping Information

To fulfill an order, Ilsabe may provide necessary customer information to shipping and delivery providers.

This may include:

• Recipient name.
• Shipping address.
• Contact information when necessary.
• Order or shipment reference.
• Package-related information.

This information is used to transport and deliver the purchased products.

Shipping carriers may independently process information according to their own privacy practices.

10. Third-Party Services

Our website may depend on third-party services to provide functions such as:

• Payment processing.
• Shipping.
• Website hosting.
• Security.
• Analytics.
• Customer support.
• Website performance.
• Fraud prevention.

These third parties may independently collect or process information according to their own privacy policies.

Ilsabe is not responsible for the privacy practices of third-party websites or services that operate independently from us.

Customers should review the privacy policies of relevant third-party providers when using their services.

11. Customer Communications

If you contact Ilsabe by email or another available support channel, we may retain the information contained in your communication.

Customer service information may include:

• Name.
• Email address.
• Order number.
• Details of your request.
• Return or refund information.
• Shipping information.
• Other information voluntarily provided.

We use this information to respond to your request, maintain appropriate customer service records, and resolve issues.

12. Marketing Communications

Where permitted by applicable law, Ilsabe may use contact information to send promotional or marketing communications if you have provided appropriate consent or otherwise have a lawful basis to receive such communications.

Marketing communications may include information about:

• Products.
• Promotions.
• Collections.
• Website updates.
• Special offers.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the relevant communication.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications, such as order confirmations, shipping notices, refund updates, or customer service responses.

13. Data Security

Ilsabe takes reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include appropriate technical, administrative, and organizational safeguards.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including using secure devices, maintaining appropriate account security, and avoiding sharing sensitive account information unnecessarily.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on factors such as:

• Whether the information is necessary to provide services.
• Transaction and accounting requirements.
• Customer service requirements.
• Legal obligations.
• Fraud prevention.
• Dispute resolution.
• Enforcement of agreements.
• Security and operational requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

15. Children's Privacy

The Ilsabe website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact us at:

support@ilsabe.com

We will review the request and take appropriate action where required by applicable law.

16. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information.
• Requesting information about how your data is processed.
• Objecting to certain processing activities.
• Requesting restriction of certain processing.
• Requesting a copy of certain information.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing communications.

Not every right applies in every situation. Some requests may be subject to legal exceptions, identity verification requirements, or other limitations established by applicable law.

17. How to Submit a Privacy Request

To submit a privacy-related request, contact us at:

support@ilsabe.com

Please provide enough information for us to understand and process your request.

For security reasons, we may need to verify your identity before providing access to personal information or completing certain requests.

We may ask for information reasonably necessary to confirm that the request is being made by the individual to whom the information relates or by an authorized representative.

18. Correcting Your Information

If you believe that personal information associated with your order or customer record is inaccurate, you may contact us and request a correction.

Please provide:

• Your name.
• Relevant email address.
• Order number, if applicable.
• Description of the information that needs to be corrected.
• Correct information.

We will review and update information where appropriate and permitted by applicable law.

Customers should keep their shipping and contact information accurate because incorrect information can affect order fulfillment and communication.

19. Deletion Requests

Where permitted by applicable law, you may request deletion of certain personal information.

Deletion may not always be possible immediately or completely because certain information may need to be retained for:

• Legal compliance.
• Accounting requirements.
• Tax obligations.
• Fraud prevention.
• Security.
• Dispute resolution.
• Transaction records.
• Enforcement of agreements.
• Other lawful business purposes.

When information is no longer required for a legitimate purpose, we will handle it in accordance with our retention and deletion practices.

20. International Data Transfers

Depending on the location of our service providers and technology infrastructure, personal information may be processed or stored in countries other than the country where you live.

Different countries may have different data protection laws.

Where applicable law imposes requirements for international data transfers, Ilsabe will take reasonable steps to comply with those requirements.

21. Do Not Track Signals

Some web browsers provide "Do Not Track" or similar settings.

Because there is currently no universally consistent technical standard for responding to all such signals, our website may not respond to every browser-based Do Not Track configuration in the same manner.

You can manage cookies and certain tracking technologies through your browser settings and other available privacy controls.

22. Links to Other Websites

The Ilsabe website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and data practices.

Ilsabe does not control how third-party websites collect or use information. We encourage customers to review the privacy policy of any third-party website before providing personal information.

23. Fraud Prevention and Security

Personal information may be used to identify and prevent suspicious activity, unauthorized transactions, abuse, or other security risks.

This may include reviewing:

• Order information.
• Transaction information.
• Device or technical information.
• Shipping information.
• Website activity.
• Other information reasonably relevant to security investigations.

These activities help protect customers, payment transactions, and the Ilsabe website.

24. Business Transfers

If Ilsabe is involved in a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, personal information may be transferred as part of the relevant business assets, subject to applicable law.

Any successor entity may be required to honor applicable privacy obligations concerning information it receives.

25. Changes to This Privacy Policy

Ilsabe may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or data handling procedures.

When we make changes, the revised policy will display an updated Effective Date.

We encourage customers to review this page periodically to remain informed about how personal information is handled.

Your continued use of the website after an updated Privacy Policy becomes effective will be subject to the revised policy to the extent permitted by applicable law.

26. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When contacting us about a privacy request, please clearly describe your question or request so that we can direct it to the appropriate team.