Return & Refund Policy

Effective Date: August 18, 2026

At Ilsabe, we want you to feel confident when purchasing our Sling Bags, Travel Bags, and Backpacks. If your purchase does not meet your expectations, this Return & Refund Policy explains how to request a return, the applicable timeframe, eligibility requirements, and how refunds are processed.

We aim to make the return process straightforward and transparent. Please review the following terms before sending an item back to us.

1. Return Policy Overview

Ilsabe accepts eligible returns within 60 calendar days from the date the order was delivered.

The 60-day return period begins on the date the carrier records the order as delivered.

2. Eligibility for Returns

To qualify for a return, an item should generally meet the following conditions:

• The return request is submitted within 60 calendar days of delivery.
• The item is unused and has not been worn or used.
• The product remains in its original condition.
• The item is clean and free from stains, odors, damage, or signs of use.
• Original packaging, tags, labels, accessories, and included materials should be returned when reasonably available.
• The product must correspond to the order being returned.

We understand that customers may need to inspect a product before deciding whether it is right for them. Normal inspection of an item does not automatically make it ineligible for return. However, excessive use or damage after delivery may affect eligibility.

3. Items That May Not Qualify

A return may be declined or adjusted when an item has been substantially altered or damaged after delivery.

Examples may include products that:

• Show significant signs of use.
• Have been washed, cleaned, or altered.
• Have been intentionally damaged.
• Are missing essential components or accessories.
• Have been damaged because of improper handling after delivery.
• Are returned outside the 60-day return period.
• Cannot reasonably be identified as an item purchased from Ilsabe.

If there is uncertainty regarding the condition of a returned product, our team may review the circumstances and available information before approving the refund.

4. How to Request a Return

Before sending an item back, please contact our customer support team at:

Email: support@ilsabe.com

Please include the following information in your request:

1. Order number.
2. Name used when placing the order.
3. Email address associated with the order.
4. Product name or description.
5. Reason for the return.
6. Photographs when the return involves damage, an incorrect item, or a product issue.

Contacting us before shipping the item helps ensure that your return is properly identified and processed.

Our support team will provide the applicable return instructions after reviewing your request.

5. Return Timeframe

Customers have 60 calendar days from the delivery date to request a return.

We recommend contacting us as soon as you decide that you would like to return an item. Waiting until the end of the return period may leave insufficient time to complete the return process.

The return window is based on the delivery date recorded by the shipping carrier.

6. Return Shipping

Ilsabe does not charge a return fee under this policy.

There is also no restocking fee for eligible returns.

Customers should contact our support team before shipping a return so that we can provide the appropriate return instructions.

If a return is sent to an incorrect or unauthorized address without prior instructions, processing may be delayed.

Where a return involves an incorrect item, damaged product, or fulfillment error attributable to Ilsabe, please provide supporting information when contacting us so that the matter can be reviewed appropriately.

7. Return Packaging

Customers should package returned products securely to help prevent damage during transportation.

Whenever reasonably possible, use the original packaging. If the original shipping packaging is unavailable, use suitable protective packaging that keeps the product secure during transit.

For bags, backpacks, and other products with straps, buckles, zippers, or other components, customers should ensure that these parts are adequately protected during shipping.

Ilsabe is not responsible for damage caused by inadequate packaging after a product has been returned by the customer.

8. Return Inspection

Once a returned item is received, it may be inspected to confirm that it satisfies the eligibility requirements described in this policy.

The inspection may include reviewing:

• Product condition.
• Signs of use or wear.
• Product completeness.
• Included accessories.
• Original tags or labels where applicable.
• Damage occurring after delivery.
• Whether the returned item corresponds to the original order.

Return inspection helps us maintain accurate records and ensures that refunds are issued consistently.

If a returned item does not meet the requirements for a full refund, we will contact the customer when appropriate regarding the available resolution.

9. Refund Policy

Eligible refunds are processed within 12 business days after the returned product has been received and approved for a refund.

The 12-business-day refund timeframe begins after the returned item has been received and approved for refund processing.

Once the refund has been issued by Ilsabe, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

10. No Refund Fees

Ilsabe does not charge a refund processing fee for eligible returns.

We also do not charge a restocking fee.

The refund amount may still be affected by circumstances specific to an order, such as a product being ineligible for a full refund or other circumstances communicated to the customer before the refund is processed.

11. Refund Method

Approved refunds are generally issued to the original payment method used to complete the purchase.

For example, if an order was paid using an eligible card or other supported payment method, the refund will generally be sent back through the same payment channel.

We cannot normally redirect a refund to an unrelated payment method or another person's account.

Once Ilsabe has processed the refund, the customer's financial institution may require additional time to post the funds to the account.

12. Refunds for Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@ilsabe.com as soon as possible.

To help us investigate the issue, please provide:

• Order number.
• Product name.
• Description of the problem.
• Photographs of the product.
• Photographs of the packaging when relevant.
• Any available tracking information.

Do not discard the product or packaging before contacting us if the condition of the item may be relevant to the investigation.

After reviewing the information, we will determine the appropriate next step based on the circumstances of the order.

13. Exchanges

Our standard return process is designed primarily for returns and refunds.

If you would like a different product, color, or style instead of a refund, please contact support@ilsabe.com before returning your order.

An exchange may depend on product availability and the circumstances of the original purchase. If an exchange cannot be accommodated, an eligible return and refund may be available under this policy.

14. Order Cancellation Before Shipment

If you need to cancel an order, contact us as quickly as possible after placing the order.

Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be completed before fulfillment begins.

If an order has already been shipped, it may no longer be possible to cancel it through our fulfillment system. In that situation, the customer may need to follow the applicable return procedure after delivery.

For cancellation requests, please contact:

support@ilsabe.com

Include your order number and clearly state that you are requesting cancellation.

15. Late Return Requests

Return requests submitted after the 60-calendar-day return period may not qualify under this policy.

We recommend initiating the return process well before the deadline rather than waiting until the final days of the return window.

If an exceptional circumstance prevents you from completing a return within the standard timeframe, you may contact our support team and explain the circumstances. Any exception is considered at the discretion of Ilsabe and is not guaranteed.

16. Return Tracking

Customers are encouraged to retain any return shipment receipt and tracking information until the return has been confirmed as received.

Return tracking can help establish when the package was shipped and provide useful information if transportation delays occur.

If you have been provided with return instructions that include a tracking requirement, please follow those instructions carefully.

17. Refund Delays

Although Ilsabe aims to process eligible refunds within 12 business days after receipt and approval of the returned item, the time required for the refund to appear in your account can vary.

Potential causes of additional posting time include:

• Bank processing schedules.
• Card issuer processing.
• Payment provider procedures.
• Weekends or holidays.
• Account-specific processing requirements.

If the refund has been confirmed as processed by Ilsabe but you do not see the funds after a reasonable period, please contact your financial institution first. You may also contact us at support@ilsabe.com for assistance confirming the refund status.

18. Return and Refund Summary

For quick reference, the essential terms of our policy are:

19. Contact Us

If you have questions about a return, refund, damaged item, incorrect order, or any other issue related to this policy, please contact our customer support team.

Ilsabe
Website: https://ilsabe.com/
Email: support@ilsabe.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When contacting us, please include your order number whenever possible so that we can locate your purchase and provide more efficient assistance.

20. Policy Updates

Ilsabe may update this Return & Refund Policy when necessary to reflect changes in our products, services, operational procedures, or customer support practices.

Any updated version will display a revised Effective Date at the top of this page.

We encourage customers to review this policy periodically to understand the current return and refund terms applicable to purchases made through Ilsabe.